Buy With Confidence

Trading Standards Approved

Buy With Confidence is an approved trader scheme which has been set up to assist residents to find reputable local businesses.

The scheme is run by a partnership of local Trading Standards services, including the unitary authorities of Essex County Council in partnership with the Southend-On-Sea and Thurrock Borough Councils.

Our business is audited by Trading Standards to ensure that we comply with consumer protection legislation and monitored regularly from feedback submitted by our clients.

More information can be found on the buy with confidence website -

Client Benefits

  • H L Hawes & Son Ltd is fully audited by a Trading Standards Officer to ensure we trade in a legal, honest and fair way
  • Our business is monitored regularly from feedback submitted by our clients
  • All staff who visit your home to carry out arrangements have passed a criminal records check
  • H L Hawes & Son Ltd is properly insured
  • Advice and help from Trading Standards Officers should problems arise
  • Peace of mind that as a member H L Hawes & Son Ltd is competent to provide and deliver a high standard of service
  • We provide a clear pricing policy with no hidden extras

Client feedback and comments

All prospective members are thoroughly vetted by Trading Standards staff before being invited to join the scheme.

The performance of members of the scheme is continuously monitored via the Citizen's Advice Consumer Service and through customer feedback submitted directly to us.

It would help us if you could take the time to complete a feed back form available from any of the H L Hawes & Son Ltd funeral offices.  All details will be held in the strictest confidence.

In the unlikely event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.

If you have a complaint about a Buy With Confidence business and would like advice or would like to speak to someone in person, please phone the Citizens Advice Consumer Service.

For more information

If you have any queries or require any further information about the Buy With Confidence - Trading Standards Approved scheme, please contact Mr Karl Partridge Dip FD, MBIE on 020 8550 4047.