SAIF Code of Practice

As a member of The National Society of Allied and Independent Funeral Directors (SAIF), we are committed to upholding
The Code of Practice Principles which set out in detail the high level of service clients' can expect.

A copy of the Code of Practice Principles leaflet can be obtained by clicking the link below:

Code of practice March 2012 .pdf

The leaflet covers:

  • General Conduct
  • Marketing and Advertising
  • Dealing with Clients
  • Price Information
  • Estimates and Confirmations
  • Final Accounts
  • Publicity
  • Monitoring
  • Professional Conduct
  • Complaints Procedure
  • The Simple Funeral Service
  • The "Promise"

We co-operate at all times with Trading Standards Offices, Citizens Advice Bureau, consumer support groups, and any other organisation representing clients' in the resolution of complaints or disputes, including The Independent Funeral Arbitration Scheme.

H L Hawes & Son 

The National Society of Allied and Independent Funeral Directors (SAIF) can be contacted on 0845 230 6777.